Shipping policy

SHIPPING POLICY ANIMA EDIT SHOES E-commerce

This Shipping Policy governs the production, preparation, shipment, and delivery procedures applicable to products purchased following creation and personalisation through the “ANIMA EDIT SHOES” e-commerce platform (“ANIMA ES”).

For all matters not expressly governed herein, reference is made to the Terms and Conditions of Sale, which shall be deemed fully incorporated herein by reference.

Capitalised terms and/or expressions used herein shall have the meanings attributed to them in this Policy and/or in the Terms and Conditions of Sale.

1. Artisanal Production of the Product

All ANIMA products are handcrafted and manufactured upon the Customer’s request, in accordance with the personalised specifications selected during the purchasing process.

The estimated production time for the ANIMA ES footwear is approximately between 2 (two) and 4 (four) weeks from the completion of the order.

The indicated timeframes are to be considered as estimated and non-binding only, taking into account the artisanal nature of the manufacturing process, the availability of materials, and the manual activities required for production.

During periods of high production volume, national holidays, or temporary closures of artisanal workshops, production times may be subject to variation.

2. Shipping Times and Methods

Upon completion of production, the product shall be entrusted to the appointed courier for shipment to the address provided by the Customer during the purchasing process.

Deliveries within the European territory are generally completed within 4–6 (four to six) business days from the time the shipment is taken over by the courier.

Shipments are carried out through an express courier selected by the Company.

Any delivery times indicated are purely estimated and shall not constitute a binding guarantee, as they depend on the operations of the carrier, the destination location, and any external circumstances beyond the reasonable control of the Company.

3. Shipment Tracking

At the time of shipment, the Customer shall receive an e-mail communication containing the tracking code (“tracking number”) necessary to monitor the delivery status.

The Customer shall be responsible for verifying the shipping information and monitoring the delivery through the systems made available by the carrier.

4. Delivery Delays

The Company shall not be held liable for any delays attributable to the courier or caused by events beyond its reasonable control, including, without limitation:

• strikes;

• logistical disruptions;

• exceptional weather events;

• health emergencies;

• transport interruptions;

• measures adopted by public authorities;

• force majeure events.

In such circumstances, the Company shall use all reasonable efforts to assist the Customer and monitor the progress of the shipment.

5. Customer Obligations

The Customer is required to carefully verify the accuracy of the shipping address provided during the purchasing process.

The Company shall not be liable for failed deliveries, delays, or additional costs resulting from:

• incomplete or incorrect addresses;

• recipient unavailability;

• failure to collect the shipment;

• inaccurate information provided by the Customer.

Any costs incurred for re-delivery or new shipment arrangements may be charged to the Customer.

6. Failed Delivery and Storage

In the event of failed delivery due to the recipient’s absence in accordance with the procedures of the appointed courier, the parcel may be placed in storage or returned to the Company.

Where the product is returned to the Company for reasons attributable to the Customer, the Customer may request a new shipment subject to payment of the relevant shipping costs.

It is understood that any original shipping costs shall not be refunded.

7. Transfer of Risk

The risk of loss of or damage to the product shall transfer to the Customer at the moment when the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the goods.

8. Inspection of the Parcel upon Delivery

The Customer is invited to verify, upon delivery:

• the integrity of the packaging;

• the absence of visible damage;

• the correspondence between the number of parcels delivered and those indicated in the shipping documentation.

Any anomalies must be immediately reported to the courier by means of a written reservation on the proof of delivery and promptly notified to the Company.

9. Customer Support

For any information relating to shipments or product delivery, the Customer may contact the Company at info@animaeditshoes.com.